FAQ


HOW DO I PROCEED THROUGH THE CHECK OUT PROCESS?

Once you have finished adding items to your cart, simply click the “Check Out” button on the shopping bag page and we will guide you through the check-out process.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Credit Cards, Debit Cards, PayPal and Bank Transfer (through PayPal).

HOW SAFE IS MY PERSONAL INFORMATION?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check-out process. Please consult our Privacy Policy for more information on how we secure and use your information.

WHICH BROWSER SHOULD I USE TO VIEW YOUR SITE?

We highly recommend that you browse with the latest version of Google Chrome, Mozilla Firefox, Apple Safari, or Microsoft Internet Explorer.

SHIPMENT PACKAGING

For logistical reasons some items in the same order may be sent in separate packages. This means you might not receive all your products in the 1st package. 

PROCESSING TIME & TRACKING

Processing time for all other products is 3 - 5 days. We'll send you another email with tracking info when your order has been shipped from our warehouse. So please be patient and keep an eye on your inbox.

SHIPPING TIMES (ONCE ORDER IS PROCESSED)

USA: 10 - 25 business days
UK: 10 - 25 business days
Australia: 10 - 25 business days
Canada: 10 - 25 business days
Western Europe: 10 - 30 business days
Rest of world: 10 - 40 business days

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us and we'll help guide you through the process of sending your item(s) back.

CAN I CANCEL MY ORDER? 

Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.

Refunds process within 24-48 hours before reflecting on customer’s bank account